Privacy Policy & Returns

Privacy Policy for Threaders Boutique – Personalised Embroidery Effective Date: Dec 2024 we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase for personalized embroidery products. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect.

We collect different types of personal information to provide you with our products and services:- Personal Information: When placing an order, you may provide personal details such as your name, email address, phone number, shipping address, and billing information.- Design Information: You may upload custom artwork, text, or other personal designs for embroidery.- Payment Information: Payment information (such as credit card details) is processed securely by our payment partners. We do not store this information directly.

Website Activity: We may collect non-personal data related to your interaction with our website, including browsing activity, IP address, and device information, to improve our services.

2. How We Use Your Information

We use the information collected for various purposes, including:- Processing Orders: To fulfil and deliver the personalised embroidery products you’ve requested.- Communication: To contact you about your order, including order confirmation, shipping updates, or responses to customer inquiries.- Customisation: To process any personalised details, such as designs or embroidery requests.- Improvement: To improve our website, services, and customer experience through data analytics.- Marketing: With your consent, we may send you promotional emails about new products, special offers, or updates. You can unsubscribe from marketing emails at any time.

3. Data Sharing

We respect your privacy and do not sell your personal information to third parties.

Process payments (payment processors)- Handle shipping and delivery- Provide customer support These third-party partners are bound by confidentiality agreements and are only permitted to use your information for the purposes necessary to provide our services.

4. Data Security

We use industry-standard security measures to protect your personal information. These include encryption, secure socket layer (SSL) technology, and regular system updates. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies Our website may use cookies, web beacons, and other tracking technologies to improve your browsing experience, analyse website traffic, and personalise content. You can control cookies through your browser settings, but disabling them may affect certain features of our website.

6. Your Rights and Choices You have the following rights concerning your personal data:- Access and Correction: You can request access to or correction of the personal information we hold about you.- Data Deletion: You can request that we delete your personal data, subject to legal obligations to retain certain data (e.g., for tax or shipping purposes).- Opt-Out of Marketing: You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.- Cookies: You can manage cookie preferences through your browser settings.

7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those sites before sharing any personal information.

8. Children’s Privacy We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Threadersboutique@live.co.uk

Returns & Exchanges
We strive to deliver high-quality, personalised clothing that you’ll love. However, because each piece is custom-made with your specifications, we have a few guidelines when it comes to returns and exchanges.

1. Custom Items
All personalised embroidery items are made to order, which means we do not accept returns or exchanges unless the item is defective or was made in error (e.g., incorrect design, misspelled text, or wrong size due to a mistake on our end).

2. Defective or Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact us within 28 days of receiving your order. We’ll provide you with a replacement or refund as long as the issue is confirmed to be our mistake. Please include clear photos of the issue to help us resolve it quickly.

3. Size Issues
Please carefully review our size chart before placing your order, as we cannot accept returns or exchanges due to sizing issues. If you’re unsure about sizing, don’t hesitate to reach out to our customer service team for guidance.

4. Cancellation
If you wish to cancel or modify your order, please contact us within 24 hours of placing the order. Once production has started, cancellations or modifications may not be possible.

5. Return Shipping Costs
In the case of a defective or incorrect item, we will cover the return shipping costs. For all other cases, the customer will be responsible for any return shipping fees.

6. Non-Returnable Items
Personalised embroidery items are not eligible for return or exchange unless there is an error on our part. We encourage you to double-check all details before finalizing your order.

7. Contact Us
If you have any questions or concerns, please don’t hesitate us at threadersboutique@live.co.uk
We are happy to assist you